privacy policy

Who we are?

The confidentiality of your personal data is important to us. This commitment to confidentiality explains to you what personal data we collect from you, through our interactions and how we use that data.

Our identification data are the following: Company name: RAWDIA FOOD SRL with headquarters in Bucharest, Str. Zamfir’s Well 50-52 C, registered at the Trade Register under no. J40 / 8869/2013, CIF 32011172; Phone: + 40-785-268-659; E-mail: contact@rawdia.ro.

What is personal data?

“Personal data” means unique individual information about an identified or identifiable natural person (“data subject”), relating to name, address, personal numerical code, IP of the equipment used or telephone number, location data, an identifier online, or to one or more specific elements of his physical, physiological, genetic, mental, economic, cultural or social identity.

Every time we request your personal data, we will explain to you the purpose for which we need it, where we keep your data and who has access to it. Of course, we inform you that whenever you want, we provide you with the information we have about you and of course we will delete it if you ask us to do so.

What personal data do we collect and why do we collect it?

We collect personal data in order to be able to respond successfully to your requests. You provide some of this data directly, for example, when you write us a message through the contact form, or indirectly, for example, identification data by your IP address. We do not use your IP address to identify you, but we inform you that it is stored when you access our website – mainly for security reasons. You have the right to request the deletion of the IP!

Data sent voluntarily, when you subscribe to the newsletter or participate in our campaigns

Depending on the interactions you have with our website, the personal data we collect are as follows:

Name and surname – for identification;
Email address – for communication;
Phone number – for communication;
Postal address – for invoicing;
CNP – for invoicing [if applicable];
Message – Field in which you can present your problem or question in the Contact section [if any]

The personal data requested at the time of sending the message is used ONLY to be able to contact you and respond to your request. Subsequently, data provided by the Fiscal Code can be requested for the invoicing of the ordered products.

Data inadvertently transmitted when interacting with our website:

IP Address – When you visit our site, the IP address is registered. But we do NOT use your IP address to identify you or to be used for other purposes.

Operating system, browser, browsing activity and other information about how you interacted with the site. We may collect this information by using cookies or other similar technologies. For more details, please see the Cookies Policy [insert hypherlink].

The legal basis for the processing of this data

The processing of the data you provide us voluntarily (name, surname, telephone, email address) as well as those that we collect automatically by using cookies has as legal basis your consent (art. 6 paragraph (1) letter a of Regulation (EU) 679/2016).

The data we request from you, if applicable, in order to issue your fiscal invoice, are processed having as legal basis art. 6 para (1) lit. b and c of Regulation (EU) 679/2016 (steps taken to conclude or perform a contract).

What is the purpose of data collection and how we use your personal information

You can choose about the data we collect. When you are asked to provide personal data, you have the right to refuse. If you choose not to provide data that is necessary to provide a service or product or to communicate with us, you may not be able to obtain the information you want (for example, by submitting the information you can place an order on the website).

Last name, first name and e-mail address

How do we use your first name, last name and email address? Why?
Contact with you It is necessary for you to provide us with certain personal data in order to be able to start the communication in order to conclude a contract.
Fraud detection and prevention In order to prevent other users from using your data, we need to send you emails to confirm your identity.
Customer support We use the data to provide customer service and support services (details) either directly or through a call center.

Information about your phone, laptop or tablet and how you use the website

The information you give us when you browse our website, including your IP address and device type. At the same time, we save information about how you use the website and the application.

How we use information about your phone, laptop or tablet and how you use the Why?
We improve your experience on the website, giving you the version best suited to your device. Offering the best website browsing experience.
We protect your website To prevent and detect fraud against you or our website. In order to ensure the confidentiality of data.

You are not obligated to provide us with any of the above information, but if you do not do so, you may not be able to enjoy the full browsing experience on our website.

Data retention period.

We store personal data only for the period necessary to fulfill the purposes, as long as you actively maintain your customer account and only until the moment when you decide not to receive news from us and ask us to unsubscribe. If we have issued you an invoice, your data will be stored for 10 years, according to the law.

Who do we share personal data with?

We will not disclose your information to third parties for use in their own marketing or commercial purposes without your consent.

However, we may disclose your information to the following entities:

Service providers. We may disclose your information to other companies that provide services to us and act as proxies, such as companies that assist us with billing, companies that maintain the website, or that send e-mails on our behalf.

These entities are selected with particular care to ensure that they meet the specific requirements for the protection of personal data. These entities have a limited ability to use your information for purposes other than providing us with services;

The information provided by you, which contains identification data can be used in case of legitimate requests and will be transmitted to the state authorities: the National Health Insurance House, judicial authorities, other parties with your consent or to your instructions.

In addition to the disclosures described in this Privacy Policy, we may disclose information to third parties to whom you consent or request us to make such disclosure.

What rights do you have as a data subject?

The protection of individuals with regard to the processing of personal data is a fundamental right. Article 8 (1) of the Charter of Fundamental Rights of the European Union (“the Charter”) and Article 16 (1) of the Treaty on the Functioning of the European Union (TFEU) provide for the right of everyone to the protection of personal data.

The rights of data subjects with regard to the protection of individuals with regard to the processing of personal data and on the free movement of such data: the right to information and access; the right to intervene on the data; the right to rectification; the right to delete data; the right to restrict processing; the right to data portability; opposition law and automated individual decision-making, including profiling; the right to file a complaint with the supervisory authority (www.dataprotection.ro).

Contact

If you need any information related to our website, rawdia products  you can contact us at the e-mail address: contact@rawdia.ro

If:

you want to know more details about the information on this page,
you want us to stop using the information we have about you,
you want to exercise any of the rights listed above,
or if you have a complaint against us,

Please write to us at the email address contact@rawdia.ro or contact us at the phone number + 40-785-268-659.